This is a list of some of the more common questions we are asked in Technical Support. Do not hesitate to call us at (615)221-4204 if you have any trouble.

1. Connections
   
   1. Dial-Up
   2. ISDN
   3. DSL
2. Email
3. Webmail
4. DNS and DNS Hosting
5. Web Hosting and FTP
6. News

1. Connections

A. Dial-Up
Q: What is the local dialup number?
A: All dialup numbers can be found here.

Q: I keep getting an incorrect user name or password error what can I do?
A: Be sure to have @isdn.net following your username. (username@isdn.net) Also try retyping in your password. Sometimes a stray keystroke can be entered in the password box causing the error. Currently usernames are not case sensitive, but passwords are.

Q: I keep getting a no dial tone error, what causes this?
A: Usually no dial tone errors are caused by the phone line being plugged into the incorrect port on the computer. Connect a regular phone to the line to confirm dial tone. Make sure the phone line is plugged into the Line port on the modem. If this still continues, try a different cable. It is possible if this does not work that the modem or jack could be bad.

B. ISDN
Q: My ISDN connection is not working what should I do?
A: The first thing to try with a non functioning ISDN connection is to reset the equipment, this will solve the problem most of the time.

C. DSL
Q: My DSL connection is not working what should I do?
A: The first thing to try with a non functioning DSL connection is to reset the equipment, this will solve the problem most of the time.

Q: I recently got a new phone (fax machine or other phone device) and my DSL quit working, what do I do?
A: Some devices conflict with DSL signal and will stop them from working. Unplug the new equipment and see if the DSL resumes working. You might need a filter to block the device from interfering with the DSL.

2. Email
Q: What is ISDN-Nets POP3 and SMTP servers?
A: The primary mail server for the isdn.net domain is mail.isdn.net. NOTE: Former Access LLC customer should use the mail.accessllc.net mail server. Webmail users will use a different server.

Q: What type of server is mail.isdn.net.
A: mail.isdn.net and mail.accessllc.net are both POP3 mail servers.

Q: Is the ISDN-Net server running Secure Password Authentication? (SPA)
A: No.

3. Webmail
Q: What is the webmail server name? A: Usually this goes by domain, but it is typically mail.yourdomain.com. This has to be setup as webmail from the beginning.

4. DNS Hosting
Q: What are your DNS servers.
A: The primary is ns1.isdn.net (207.65.4.25) and the secondary is ns2.isdn.net (216.153.94.101)

5. Web Hosting & FTP Hosting
Q: Where do we FTP our site?
A: Usually this will be set to ftp.yourdomain.com, but if this does not work try to ftp to web03.isdn.net.

Q: Does ISDN-Net provide any CGI scripts?
A: We provide formmail and counter.

For more information about formmail click the following links:
Example of formmail.pl: formmail.txt
Help with formmail.pl: readme

For more information about counter click the following links:
Example of count.cgi: count.txt
Help with count.cgi: readme

Note that you must inform us to use the formmail script to allow your site to send email.

6. News
Q: What is the news server name?
A: The news servers name is news.isdn.net it can be accessed from any ISDN-Net Inc. internet connection.